ServiceNow: A Secure Platform to Transform Financial Services Understanding the security, resilience, and compliance of the Now Platform ®Table of Contents Introduction 3 Business context 3 Concerns and risks 3 Overview 4 Operational resilience 4 Material outsourcing and concentration risk 5 Regulatory oversight of outsourcing in Europe 5 Security challenges 6 ServiceNow: A Trusted Platform for Financial Services 7 A resilient and scalable architecture 7 Compliance with global standards 8 The General Data Protection Regulation (GDPR) 9 PCI-DSS 10 Security controls and features 10 Financial Services Workflows 11 Workflows with embedded compliance 11 Securing client and financially sensitive data on ServiceNow 12 How we use our own products 14 Conclusion 15 Resources 15 Appendix A: Con

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