Facilities Management with Customized Service Portal for a US based Real Estate Investment Trust Company ATTENTION. ALWAYS.Our Customer owns and operates a diversified mix of high-quality retail shopping centres. Headquartered in Illinois, the client’s primary business functionality involves generating long-term stakeholder value through ownership and management of retail-driven assets. The client had both the IT and Facilities requests addressed in the Request Fulfilment module. They had employed a Service Desk to handle and manage the requests and issues and was using ServiceNow built by Aspire. A CMS portal was also in place to enable their end users to raise requests. In order to cope up with, and resolve the large chunk of day to day Facilities Request by the employee

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