CIGNEX Confidential Business Need: • To reduce the time required to resolve the ServiceNow Tickets for LMS Import • To get better accuracy for file comparison and validation 110 Service Desk Request/LMS Import Process Automation American Multinational Luxury Fashion Holding Company Market Capitalization in Billions of U.S. Dollars : 8.81 Benefits • Achieved 100% accuracy with file comparison and validation process • Saved 70% time in overall process execution Key Features: • Bot enabled ServiceNow login for LMS import task • Pilot to production automation benchmarked against prior defined KPIs • LMS Import file (XLSX) extraction & MSOffice function to validate & format XLSX file • Liferay CMS login to upload the details • Capture status messages & update L

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