Case Study
Self Knowledge Assembly Platform Transforms Customer Service
The Mindful IT Company Success Story A one stop assistance platform that, with its innovative products, is helping digitally native consumers always remain in control and never feel vulnerable about things they are most dependent upon Digitally assisting customer service associates may seem like a simple incremental addition to traditional call centers, but implemented properly, it can bring about a tectonic shift in customer satisfaction. The assistance and protection services provider needed to make the complete query resolution process more efficient. At the same time, it was required to leverage the huge amount of customer data being generated during service calls to garner actionable business insights and create competitive differentiation. Mobile Devices Wallets Home A