Happiest Minds developed a Generative AI chatbot for a leading healthcare information portal in India to enhance user experience and engagement. The chatbot utilizes Generative AI combined with Retrieval Augmented Generation (RAG) and semantic search algorithms to provide context-aware, human-like responses. The solution addressed the limitations of the client’s outdated keyword-based search engine, improving accuracy and satisfaction. The AI chatbot directs 60% of searches, allowing users to find relevant information 50% faster. With responsible AI principles, the solution increased engagement, customer satisfaction, and reduced operational costs.

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