CUSTOMER SUCCESS STORY Scoot Airlines Safeguards Passenger-facing Systems2 Scoot Airlines Safeguards Passenger-facing Systems Scoot Airlines increases site speed by 80%, reduces look-to-book ratios, and safeguards passenger- facing systems with Imperva Bot Management (formerly Imperva Networks) Overview Scoot is the low-cost arm of the Singapore Airlines Group and has carried over fifty million guests to 63 destinations across 17 countries. Scoot was voted 2015, 2016 and 2017 Best Low Cost Airline (Asia/ Pacific) by AirlineRatings.com and ranked in the Top 10 of the World’s Best Low-Cost Airlines in 2015 by Skytrax. Challenges Bad bots abusing Scoot’s booking engine Like most airlines, Scoot’s booking engine was being inundated by bad bots. Scoot has a partner API, but unauthorized

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