SchoolsFirst Federal Credit Union, headquartered in Santa Ana, California serving the educational community in Southern California, has over $10 billion in assets. With over 600,000 members to serve in the ten most southern counties of California, SchoolsFirst FCU has developed a branch network of forty three branches. In order to provide the best possible service to this large membership base, SchoolsFirst FCU has part- nered with Better Branches Technology, the credit union movement’s leading provider of branch visi- tor queuing and workforce management software. For several years the credit union had a number-based visitor queuing system in place at nine of the largest branches. While the system successfully queued visitors for service, staff did not find it user friendly and senior man

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