Scenario-Based Course With Self-Paced Exploration Customer Profile Business Needs The American Hotel & Lodging Educational Institute (AHLEI) has been providing training for the hospitality industry since 1953. AHLEI delivers its expertise around the globe across Europe, Asia, the Middle East, Africa, and Latin America through affiliates and Hospitality Education Program (HEP) license agreements. Supported by industry experts, it provides quality education, training and professional certification. Additionally, it also certifies and validates competencies for 35 positions in the hospitality industry. This project was commissioned as an interactive eLearning version of AHLEIs' previous online content on Front Office Operations Management. The existing online content, deployed on t

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