Scandic Hotel Case Study Scandic hotel chain improves cusomer service with Puzzel's cloud-based contact centre solution The Requirement Scandic has over 200 hotels in northern Europe. Originally hotels handled their own reservations. This meant there was no central information on cusomer bookings to manage transactions and operational coss across the hotels efciently . Similarly there was no way to compare bookings, know how many calls were being made or whether business was being los if a hotel was unable to take a reservation. “The problem was we had no data from the individual hotels to review . We realised that we needed a better reservation sysem, as well as a way to capture call data to identify busy times and also give us an indication of changes in the market in general.” Scandic S

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