Novatio Solutions improved its client’s customer support by deploying an AI-powered Incident Management Agent through Automation Anywhere. This solution automated the entire ticketing process—reading emails, identifying issues, prioritizing them, creating ServiceNow tickets, and alerting teams instantly. As a result, over 2,300 support tickets are now fully handled by AI each month, leading to a 10x increase in email productivity. The automation cut response times, eliminated manual effort, and enhanced ticket accuracy, allowing agents to focus on resolving complex issues and significantly improving the overall customer experience.

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