Salt River Project (SRP), a community-based utility serving over 2 million people in central Arizona, faced challenges with tax management due to manual processes and reliance on a homegrown ERP system. These challenges included manual tax reviews, lack of visibility, and risks of human error. SRP partnered with Vertex and implemented Vertex's tax automation solutions alongside SAP, streamlining tax decisions and reporting, improving visibility, and reducing manual effort. As a result, the tax team can now focus on process improvements, risk mitigation, and strategic initiatives, with automated tax thresholds, exemptions, and taxability. The integration has paid off in terms of efficiency and cost savings.

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