Saga Services Transforms Its Culture with Guidewire InsurancePlatform A complete transformation including core and digital enables UK insurer to quickly respond to market changes CASE STUDYKeeping pace with market demands is always top of mind for Saga Services. When it evaluated its capability to do so in 2015, it determined that its more-than-20-year-old existing system was quickly becoming legacy and wasn’t capable of meeting the insurance needs—especially the digital needs—of its target market. Saga provides products and services—including, but not limited to, travel, health care, personal finance, and insurance—primarily tailored for customers over the age of 50 in the UK. Saga Services, the insurance division of Saga, provides a wide range of products, from home to

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