icare Realizes Customer-Centric Vision with Guidewire InsurancePlatform and Guidewire Cloud Australian insurer is now better equipped to provide “anytime, anywhere” digital access and increased scalability. CASE STUDYWhen icare (Insurance and Care for NSW) was created in 2015, it was dependent on its outsourced agents’ systems and processes. Leaders at the Australia-based workers’ compensation insurer quickly embarked on a three-year technology and process transformation that delivered on its vision: to change the way people in New South Wales think about insurance and care. icare is the one of the largest general insurers in Australia. icare insures approximately four million employees across 310,000 public and private sector organizations in NSW, as well as approximately $1

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