INDUSTRY: Banking & Finance PROBLEM: Learning about problems from customers, being reactive rather than proactive. CHALLENGE: Avoiding major incidences during migration, understanding past behavior and predicting future behavior from external causes. SOLUTION: Prognosis for Payments BENEFITS: Offering the best possible experience for their customers and avoiding manual intervention in order to maintain availability on their payment process chain. Background A European banking and financial services company active in forty countries worldwide and serving approximately 10 million customers. Challenges The bank had no intel on what was happening in their wider payments infrastructure. They had inadequate tools to analyze historical credit card transaction declines. During migrat

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