1 BMC ® Remedy ® Action Request System ® and Service Catalogs: The Kinetic Request Approach Introduction Service catalogs have become the foundation for defining and delivering services, as well as for demonstrating the value of IT, HR, facilities, procurement, sales and marketing, and other service-oriented groups to any business. They offer any enterprise function a way to publish available services, standardize service deliverables, establish service level expectations, and market service offerings to internal and external customers. For IT in particular, several factors are driving their adoption by large organizations. These include the increasing pressure on IT organizations to: • Document and communicate their value to the business; • Reduce

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