021213 A5 Customer Review Letter REF2.indd 1 19/11/2015 11:16 CASE STUDY SOLUTION RESULT CHALLENGE RYDENS ENTERPRISE SCHOOL Rydens engage i-Clean Certification to anchor cleaning standards Clare Berni, Assistant Bursar HR & Facilities, RES. Rydens Enterprise School’s (RES) cleaning contractor was delivering a poor, unreliable and dwindling standard of cleaning. “Complaints were rising and it was becoming a continuous fight to keep standards near reasonable. Staff were consistently arriving late, failing to complete full shifts and not undertaking routine cleaning, even when asked.” RES instructed i-Clean to undertake an independent benchmarking review and audit of services. The review recommended the revision of the current specification, including periodics and the review of

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