021213 A5 Customer Review Letter REF2.indd 1 19/11/2015 11:16 CASE STUDY Nottinghamshire County Council (NCC) offers over 50 support services to its school communities from cleaning and catering to finance and HR, but with an increasing need to compete with the private sector NCC needed to understand how they compared to the competition. Mark Herring, Team Manager Facilities Management, Nottinghamshire County Council. SOLUTION Following initial meetings and the agreement of key project objectives, i-Clean reviewed and analysed staff data, cleaning schedules, specifications, policies and other relevant documentation. This was followed by on-site visits to evaluate and benchmark a representative proportion of NCC customer sites, taking into account the standards of cleanliness

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