CASE STUDY RR Cobrança Results: • Doubled the outbound handling capacity (approximately 25 percent) • Reliable tagging and identification for non-delivered contacts • Full front-end recording • Aspect L YRICall ™ Integration with CRM and web-based reports Produto • Aspect ® Unified IP ® • Blended licenses (outbound and inbound) • URA System with TTS features “ The challenge we have taken to Aspect has been addressed!” Mariâng

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