SITUATION/PROBLEM: The existing system would occasionally pass hard water due to low flow and an unbalanced plumbing configuration. This resulted in higher chemical levels used in the tower to protect against scaling. RR Donnelly wanted to lower the chemical cost, which had increased due to the system issues, and reduce the excessive water use. Customer: RR Donnelley Description of Business: A NASDAQ listed company (Nasdaq:RRD), RR Donnell

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