CIGNEX Confidential Business Need: • To automate the Financial & Accounting processes • To enhance existing bots • To upgrade RPA product components and infrastructure 111 RPA Bot Monitoring, Support & Enhancement Leading E-commerce Company In India Founded in 2007 | Employees ? : ? 30,000 | Revenue ? : ? ?199 billion Benefits • Maintenance of 12+ Processes with minimum/no down time • Upgraded RPA components & infra latest version • Enhanced processes for better KPI achievements Key Features: • Operational & functional support for automated processes • Resolution of issues & root cause analysis • Minor enhancements • User support for PoCs & query resolution • Maintenance of processes implemented • Technical & user documentation for applications supported

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