Overview Royal Bank of Canada (RBC) is one of North America’s leading diversified financial services companies, providing personal and commer- cial banking, wealth management, insurance, investor services, and capital markets prod- ucts and services on a global basis. RBC has more than 80,000 full- and part-time employ- ees who serve more than 16 million personal, business, public sector, and institutional cli- ents through offices in Canada, the United States, and more than 37 other countries. Challenge RBC needed to reduce costs, speed time to market, and increase the quality of applica- tions going into production. These include branch applications, bank machines, and mo- bile and online banking, as well as back-end applications. The RBC lines of business (LOBs) also decided

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