Clarabridge’s customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Our SaaS solution is the most comprehensive offering for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: better customer experiences. For more information, visit www.clarabridge.com. © Clarabridge. All rights reserved. CASE STUDY: ROTANA HOTELS Rotana Hotels Makes a Mobile Connection Since the opening of its first hotel in 1993, Rotana Hotels has quickly grown to become one of the leading hotel groups in the Middle East and Africa. CHALLENGE: After relying on paper-based customer surveys, Rotana needed to overhaul its customer survey program in order to increase survey response

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