THE CHALLENGE During a hospital expansion project in 2011, construction challenges caused disruptions and delays to the critical communication solution being used by Roswell Park Cancer Institute (RPCI). The institute began searching for a new option to ensure providers and staff could exchange critical messages quickly for efficient patient care coordination. THE SOLUTION RPCI decided that instead of taking incremental steps toward new communication technologies and progressing slowly, they would take a major leap to smartphones and take advantage of the latest technology available. This was at a time when individual users were just starting to move away from cell phones to smartphones. “One of our requirements was that our new communication solution had to be multi- functional to

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