DSB Bank increased productivity by 50% with Zoho DeskCase Study 1 Overview DSB Bank optimized its ticket management process with Zoho Desk to provide more prompt and efficient responses to customer requests, resulting in improved productivity and an elevated customer experience.Case Study 2 The company DSB, or “De Surinaamsche Bank NV,” is one of the oldest banks in Suriname, with more than 150 years of banking experience. They provide various retail products, such as transaction accounts, loans, credit and debit cards, and investments. DSB has more than 200,000 customers and is the leading commercial bank in Suriname for retail and corporate banking. Case Study 3 The challenge In 2019, DSB Bank implemented a Yeastar private branch exchange (PBX) phone system, which offers multi

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