Rocket Software’s Modernization Solutions for Contact Centers help organizations save upwards of $10,000 per customer service representative (CSR) annually by minimizing "swivel chair" issues caused by outdated, inefficient green-screen interfaces on IBM Z® and IBM® i systems. These legacy applications, while critical, slow productivity and increase manual errors. Rocket enables building new web and mobile user experiences that integrate seamlessly with existing mainframe applications, improving CSR efficiency, reducing call handle times, and enhancing customer satisfaction. This modernization supports faster response to market changes, adoption of digital self-service, and drives increased revenue and productivity without disrupting core business processes.

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