Roadside Protect Takes Control of their Service with DialogTech Roadside Protect Takes Control of their Voice-Based Roadside Assistance Service Using IVRs and Toll-Free Numbers from DialogTech Challenge: Needed Increased Speed, Control, and Advanced Capabilities for Telecom Solution Roadside Protect had a problem: they were growing fast. It’s a good problem to have, but as they continued to sign up new clients, their telecom provider couldn’t keep up. When Roadside Protect would request toll-free numbers it would often take more than thirty days to receive them, seriously delaying the customer onboarding process. When the company requested custom reports, they were often ignored or deprioritized. Their previous provider also did not support call recording and other advanced reporting capa

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