Case Study: ZOOSK Utilizes DialogTech to Improve Customer Service Challenge Zoosk makes online dating fun and easy and the company wants its support experience to be the same way. When members have questions about billing, subscriptions, or website features, the company aims to respond as quickly as possible with friendly, accurate support. But Zoosk was using open source ticketing and email solutions that provided only a fraction of the functionality the rapidly growing company needed. “We were a typical startup, using hacked-together free tools to support our customers,” says Eric Hallquist, Senior Director of User Operations, Zoosk. “As we grew in sophistication and complexity, we needed greater insight into customer requests, so that we could better prioritize our support activities.”

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