Before T ook days to segment customers No self-serve feature flagging After Takes hours to segment customers Self-serve feature flagging About DialogT ech DialogT ech is a Chicago-based company that helps customers like GE and Toyota measure marketing efforts against inbound sales and support calls. Their products give users insight into how marketing channels are performing and how to drive more conversions from voice interactions. Challenge DialogT ech maintains a suite of conversational intelligence products across five engineering teams. They were using a homegrown solution for feature flagging that included a combination of database tables, hard-coded account IDs, and hard-coded flags. The solution lacked consistency and moving code between dev and test environments was cumbersome. En

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