CUSTOMER STORY Industry: Document Management Product and Services Location: Mississauga, Ontario, Canada Size: 2,400 employees Ricoh Canada strengthens customer service and project delivery with ServiceNow Intuitive self- service portal for customers Successfully secured a major government contract Complete visibility of customer project lifecycle Ricoh needs to deliver world-class customer service and project management to satisfy its customers and maintain its competitive edge Ricoh supports its customers by managing and optimizing their information workflows through a wide range of workplace solutions and digital transformation services. Historically , Ricoh is best known as a leading manufacturer of printers and other office equipment. However, the company has built

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