When the TRICARE division of Wisconsin Physicians Service Insurance Corporation (WPSIC) decided to upgrade its document communications system to the Cincom Eloquence ® product, they were confident they would realize immediate, tangible benefits. Quickly they were able to reduce the average time to process a customer-service request from 6½ minutes to 5 minutes, streamline processing of outbound communications to 90 percent same-day turnaround and

Join for free to read