CASE STUDY [IT] Ricoh AustraliaRicoh is a global technology company, best known in Australia for its familiar range of office equipment and services including printers, projectors, document management systems and IT services. Headquartered in Sydney, Ricoh Australia maintains branches in all mainland capital cities. Business Benefits Streamlined operation and compliance management Improved communication with staff out in the field Processes owned by subject matter experts A more consistent customer experience Faster onboarding of new staff Removal of ambiguity with a library of frequently used acronyms and terms New services herald a time of change. Ricoh’s Australian operations have been through enormous change. Acquisitions and expansion into new markets, including t

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