As a fast-growing, innovative company specializing in reusable packaging programs for the nursery and other industries, Reusability was looking for ways to support growth while controlling service costs. They started with a few clear objectives: (1) reduce the need for additional contact center headcount, (2) improve customer order accuracy and (3) provide modern, digital self-service experiences for customers. Not only did the company accomplish these goals, but Reusability trained a team of non-engineers to use Airkit’s low-code platform to quickly build highly effective digital customer experiences. So many calls, so little time Reusability manages the recovery logistics of returnable packaging programs and provides rental racks for nurseries and other industries. This company serv

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