USE CASE Resolving payment errors Reducing operational costs and improving recovery rates It can be stressful when customers see an error in a statement or receive a notice that a payment was not received. Understandably, fixing payment issues fast is the goal to alleviate customer anxiety and increase the likelihood of recovery. A breadth of disconnected payment networks, siloed systems, and manual processes can make researching and resolving payment errors slower, more costly, and more inefficient than necessary. Data relevant to issues may be in emails or spreadsheets scattered across disparate payment systems and networks. Front, middle, and back office teams often have no real-time visibility into progress, relying on manual prompts to keep things moving. To streamline, pa

Join for free to read