Connect bank operations from front to back Improve eciency and compliance while simultaneously lowering costs and risks AN ARTICLE FROM AJ_Watt via Getty ImagesA t first blush, 20 minutes doesn't seem like all that much time. After all, it's less than the typical length of a sitcom (which run 22 minutes) and exactly the same as just one of the three periods that make up a professional hockey game. But if the context is a banking customer seeking information and a fix for a payment made to the wrong person, 20 minutes can seem like an inexcusably long period of time. Unfortunately, for most banks and financial services companies, it takes at least 20 minutes to pinpoint and gather information customers seek about an outstanding payment. "If you look at how the payments process is managed

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