CUSTOMER STORY: Resilience and Emergencies Team Implements CIM to Improve Efficiency and Reduce Incident Response TimeExecutive Summary West Sussex County Council Resilience and Emergencies Team (WSCC-RET) implemented world-class incident and crisis management software CIM to consolidate critical emergency data into one cloud-based system for more efficient response processes. Thanks to CIM’s accessibility, comprehensiveness, and ease-of-use, the time taken for WSCC-RET to register an incident, log an action, and share information has greatly diminished. This in turn has improved process efficiency and delivered significant time-savings when responding to emergencies. About West Sussex County Council Resilience and Emergencies Team WSCC-RET pro

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