REPUTED AUSTRALIAN MANUFACTURER ENHANCES CUSTOMER SATISFACTION WITH E-COMMERCE BUSINESS THROUGH CUSTOMER CARE OUTSOURCING CASE STUDY
REPUTED AUSTRALIAN MANUFACTURER ENHANCES CUSTOMER SATISFACTION WITH E-COMMERCE BUSINESS THROUGH CUSTOMER CARE OUTSOURCING CASE STUDY
5 Pages1 REPUTED AUSTRALIAN MANUFACTURER ENHANCES CUSTOMER SATISFACTION WITH E-COMMERCE BUSINESS THROUGH CUSTOMER CARE OUTSOURCING THE CLIENT A renowned Australian product manufacturer, whose history dates back more than a century, now expanding their reach worldwide through e-commerce THE REQUIREMENT To facilitate superior customer interactions across various channels of communication throughout the e-commerce purchase lifecycle, and maximize satisfaction with ordering process 70% increase in revenue over a two-year period from 2011 120% increase in customer base from 2011 to 2014 Expansion of business units from one location to multiple locations globally 75% cost savings annually OUTCOMES CASE STUDY Global Outsourcing Services ® 120%2 THE BUSINESS CHALLENGE Our client, a reno
