Case Study

FAST-TRACKED LOAN PROCESSING ENHANCES CUSTOMER SATISFACTION

FAST-TRACKED LOAN PROCESSING ENHANCES CUSTOMER SATISFACTION

Pages 3 Pages

1 THE CLIENT REQUIREMENT OUTCOME Our client is one of the leading non-prime auto financing companies in the United States. Based out of California, the company works with over 2500 dealers across 35 states Our client required a more proficient method for processing loan applications, while also reducing the quantity of duplicate and faulty applications 40% reduction in processing time 9000 applications processed each month by each Invensis operator 99% accuracy Drastic reduction in duplicate and incomplete forms FAST-TRACKED LOAN PROCESSING ENHANCES CUSTOMER SATISFACTION CASE STUDY Global Outsourcing Services2 The Invensis Solution A team of four of our qualified and experienced finance and accounting professionals were responsible for processing all loan applications that

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