REPLY TO JURY SUMMONS Digital transformation in government HMCTS has launched a new digital service to improve the juror summoning process in England and Wales. This will transform the way citizens respond to their summons for jury service. case studyDigital Transformation In Government 2 Introduction HMCTS has launched a new digital service to improve the juror summoning process in England and Wales. This will transform the way citizens respond to their summons for jury service. The service will allow citizens to respond to their summons online, on their choice of device. The need for change: cutting out paper and delay The jury summoning process was very paper intensive. Summons letters were sent to all potential jurors and follow up communications were made by telephone, email and

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