State of California Enterprise Data-to-Revenue CASE STUDY GOVERNMENT STATE OF CALIFORNIA Franchise Tax Board www.ftb.ca.gov FTB at a glance ? Contributes more than $50 billion to the State’s General Fund ? Processes over 17 million personal and business entity tax returns/year ? Responds to 3 million taxpayer calls/year ? Sends 9 million notices/year Key EDR benefits for FTB ? Far more centralized approach to collections ? Single view of the taxpayer ? Use of workflow and data analytics to help determine best strategies ? Faster, more accurate return processing ? More efficient collection operations ? Powerful new taxpayer self-service capabilities ? Business rules that are changed and managed more easily ? Simpler and less cost

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