HCLTech implemented Salesforce-based cloud transformation for a leading German utility serving 50+ million customers. The company adopted Service, Sales, and Marketing Clouds to automate onboarding, case management, and customer engagement. Features like Salesforce Einstein Chatbot and CI/CD pipelines improved automation and uptime. Results: 70% platform time savings, downtime reduction from three days to six hours, and faster release cycles—from six months to four weeks—significantly boosting customer satisfaction.

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