Home

Case Study

Elevating service experience for a major energy company

Elevating service experience for a major energy company

HCLTech
Pages 3 Pages

HCLTech helped a global oil and gas company transform its contact center by migrating to Amazon Connect with AI and omnichannel capabilities. This improved employee satisfaction, reduced operational costs, and increased First Call Resolution by 20%, while cutting Average Handling Time by 18%.

Join for free to read

You Might Also Like


Elevating CX and operational efficiencies for a major U.S. Airline
Case Study Elevating CX and operational efficiencies for a major U.S.…
Teleperformance

Salt River Project: Elevating the Employee Experience by Transforming HR
Case Study Salt River Project: Elevating the Employee Experience by…
SAP

Elevating customer experience: A win–win for insurers and customers
White Paper Elevating customer experience: A win–win for insurers and…
McKinsey & Company

CFO agenda for elevating finance
Ebook CFO agenda for elevating finance
KPMG

More from HCLTech


Creating a sustainable future for a leading energy company
Case Study Creating a sustainable future for a leading energy company
HCLTech

Reimagining Customer Experiences for an Energy & Utility Major
Case Study Reimagining Customer Experiences for an Energy & Utility Major
HCLTech

Driving best in class customer experience for an European electric utility company
Case Study Driving best in class customer experience for an European…
HCLTech

Modernizing Employee Experience (EX) using AWS
Case Study Modernizing Employee Experience (EX) using AWS
HCLTech
© 2025 Contentree.  All Rights Reserved   |   Privacy and Cookies   |   Legal   |   Do not sell my info