The City and County, with 70,000 residents and 1,000 employees, implemented Oracle Cloud HCM in 2017, covering HR, Benefits, Compensation, Time & Labor, Absence, and Payroll. Post-implementation, unsustainable configurations led to manual processes. In 2018, eVerge conducted a Cloud HCM Health Check, identifying issues and implementing a remediation plan. Key improvements included correcting Benefit and Payroll configurations, reconfiguring Time & Labor, and expanding report libraries. Strategic objectives for 2021 involve migrating to Cloud HCM Learn and deploying Oracle Digital Assistant. The City and County successfully transitioned to eVerge Live managed support.

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