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Reducing Phone Support Costs And Improving Customer Satisfaction

Reducing Phone Support Costs And Improving Customer Satisfaction

Entercoms
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® $1.1M CASE STUDY © Entercoms 2016. All rights reserved. ® Reducing Phone Su PPo Rt c o St S and iMPR oving c u Sto Me R Sati Sfaction c Lient PRofi Le A major multinational technology company was experiencing unusually high call center escalations as their web-based technical support services were unable to effectively resolve customer inquiries. de Si Red outco Me S • Reduce costs associated with repeat technical inquires and phone supp

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