Improving The Bottomline Through Repeat Dispatch Rate (RDR ) Reduction

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® $14.4M 37% CASE STUDY © Entercoms 2016. All rights reserved. ® IMprov Ing the Botto M LIne t hrough r epea t D Isp atch r a te ( r Dr ) r e Duct Ion c LIent pro FILe A leading global computer company struggling with excessively high Repeat Dispatch Rates (RDR) on parts and systems replacements, reaching as high as 20% in some call centers. The repeat dispatches were costing the company millions of dollars while eroding customer satisfact

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Improving The Bottomline Through Repeat Dispatch Rate (RDR ) Reduction

Improving The Bottomline Through Repeat Dispatch Rate (RDR ) Reduction

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