Ridgeview Medical Center is an independent, nonprofit, regional health care system serving 30,000 patients across six counties in greater Minneapolis, MN. Its network includes three hospitals, multiple primary and specialty care clinics, a freestanding emergency and urgent care facility, a long-term facility and independent living apartments. Reducing No-Show Rates With Automated Text Messaging Case Study: Ridgeview Medical CenterPROBLEM For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations many of Ridgeview’s patients would forget about their appointments or experience last-minute conflicts and never reschedule. After recording 6,264 rehab no-shows in 2016, leaders at Ridgeview explored ways to improve patient

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