72 © 2015 SLK Global BPO Services Pvt. Ltd. All rights reserved. Confidential Information Example: Reducing Fraud and Increasing Customer Satisfaction BUSINESS CHALLENGE o The customer is one of the U.S. Top 20 financial services organizations with Consumer and Business customers o Customer offers item processing services using Payee Positive Pay, Positive Pay and Stops o Many high value fraudulent checks were hitting the account

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