Reduced Inbound Calls, Increased PROM Collection, and Improved Patient Experience
Reduced Inbound Calls, Increased PROM Collection, and Improved Patient Experience
2 PagesCASE STUDY The Challenge Implement a comprehensive patient engagement solution to educate and navigate orthopedic patients through their episode of care without adding workload to staff. Florida Joint & Spine Institute and Panorama Orthopedics & Spine Center sought a more efficient way to prepare patients optimally for surgery and keep in daily contact during recovery. Participating in the Comprehensive Care for Joint Replacement model, t
