Case Study
One Hospital’s Innovative Approach to Emergency Department and Inpatient Post-Discharge Support
CASE STUDY The Challenge Walk more closely with patients after discharge to assess recovery and identify any potential problems proactively. Lafayette General Health (LGH) recognized that regular dialogue after discharge helps identify patients at risk for an adverse event, decreasing ED visits, hospital readmissions, and unnecessary visits to the doctor. It also increases patient satisfaction. A few years earlier, the organization had es