RedSail T echnologies Creates Customer Support Portal and Achieves Immediate 30% Resolution Rate with Progress® Sitefinity® and Microsoft Dynamics® CASE STUDY CASE STUDY © 2021 Progress. All Rights Reserved. INDUSTRY Healthcare PRODUCT Progress Sitefinity SUMMARY RedSail Technologies is the parent company of two major pharmacy software brands: QS/1® and Integra®, as well as a third software brand, PUBLIQ® which serves the public sector. When it sought to unite its siloed support portals and improve its online customer experience, it turned to Progress Sitefinity and Pavlik’s Portal Connector for Microsoft Dynamics to create a single source of truth for customers that immediately achieved a 30% resolution rate for those who read knowledge articles. “We’re no longer in this

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