Redesigning The End-To-End Customer Experience For A Global Media Company
Redesigning The End-To-End Customer Experience For A Global Media Company
1 PagesCASE STUDY Redesigning the end-to-end customer experience for a global media company allowed the team to shift focus From problem-based customer service to opportunity-driven customer retention, increasing revenue and reducing Customer churn. Architecting your future. Blueprint Consulting Services 350 106 th Ave. NE, Second Floor Bellevue, WA 98004 info@bpcs.com www.bpcs.com The Summary Our client, a global onlin
